Zona di lavoro: Emilia-Romagna

Profili Tecnici is the division of the Profili Group dedicated to the research and selection of professionals in the technical field.

Our client is the European leader in the forklift sector and for the Italian plant, has commissioned us to identify:

IT ONSITE SUPPORT AGENT

REGGIO EMILIA AREA

Providing professional, informed, customer-focused IT services, in person at the customer’s work location. 

Job holder reports directly to the Responsible of the Onsite Support Group Italy and support will be provided on site at Plant and mainly to Sales and Service organization.

Main Duties:

  • Deliver service and support to end-users directly at the end user desk or using remote connection
  • Gather end user information and determine the issue by evaluating and analyzing the symptoms
  • Cellphones management
  • Monitoring Servers
  • Diagnose and resolve technical hardware and software issues involving global Company IT 2nd Level or 3rd Level teams
  • Follow standard processes and procedures
  • Identify and escalate priority issues
  • Redirect problems to appropriate 2nd or 3rd Level teams
  • Accurately process and record transactions using a designated tracking software
  • Stay current with system information, systems, changes and updates

Requirements:

  • Degree in Computer Science (Diploma)
  • Experience in IT service operation
  • Ability to speak and write clearly and accurately in English
  • Knowledge of relevant software, computer, applications and equipment
  • Knowledge of customer principles and practices
  • Multi-tasking capabilities
  • Demonstrable experience & understanding of modern IT systems, configuration, set up (e.g. server knowledge & configuration)
  • Proven technical skills and experience in a commercial environment (e.g. Microsoft Operating Systems, PC hardware, TCP/IP networking)
  • Proactive with good problem solving skills
  • Proper phone etiquette
  • OS Windows Servers/Clients administration
  • MS Office tools deep knowledge
  • Networking administration

Desirable: 

  • VMware administration
  • ITSM Tool knowledge, Landesk/IVANTI would be a plus
  • IT Trainer skills would be really appreciated

Gross Annual Salary:

  • RAL up to € 40.000


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